退款政策

We hope you love your Lunavé purchase. If you are not completely satisfied, you may request a return within 14 days after your order is marked as delivered.

Return Eligibility

To be eligible for a return:

  • Items must be unworn, unused, unwashed, and in their original condition.
  • All original tags and packaging must be included.
  • A receipt or proof of purchase is required.
  • Returns must be requested within 14 days after delivery.

Sale items, gift cards, personalised products, and items marked as final sale are not eligible for return, except where required by applicable law.

How to Request a Return

To request a return, email hello@lunavesleep.com with your order number and reason for return.

Please do not send any items back before contacting us at hello@lunavesleep.com with your order number and reason for return. If your return is approved, we will provide the return address and instructions by email. Returns sent without prior approval may not be accepted.

Return Shipping

For standard returns, customers are responsible for return shipping costs. Original shipping charges and any duties, taxes, customs fees, brokerage fees, or clearance charges are non-refundable.

We recommend using a tracked shipping service, as Lunavé is not responsible for returned parcels lost or damaged in transit.

Exchanges

We do not offer direct exchanges for size or colour. To order a different item, please return the original item and place a new order after your return has been approved.

Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible if your order arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and clear photographs where appropriate.

We will review the case and, where applicable, arrange a replacement, refund, or cover reasonable return shipping costs.

European Union Right of Withdrawal

If your order is delivered to the European Union, you have the right to cancel or return it within 14 days after delivery, without providing a reason, subject to applicable law.

Returned items must be unworn, unused, unwashed, and in their original condition, with all tags and original packaging included. Nothing in this policy limits any mandatory consumer rights that apply in your country.

Refunds

We will notify you after receiving and inspecting your return. If approved, your refund will be issued to the original payment method within 15 business days.

Your bank or card provider may require additional time to process and display the refund. Original shipping charges, return shipping costs, duties, taxes, customs fees, brokerage fees, and clearance charges are non-refundable unless required by law or the return results from an error by Lunavé.

Contact

For return or refund questions, contact hello@lunavesleep.com.