運送政策

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and Hong Kong public holidays. You will receive a shipping confirmation email with tracking information when your order has been dispatched.

Shipping Destinations

Lunavé currently ships to selected destinations in Hong Kong, Macao, Mainland China, Asia, the European Union, the United States, the United Kingdom, Canada, Australia, and New Zealand.

Available shipping destinations and rates are shown at checkout. If your destination is not available at checkout, we are currently unable to ship there.

Shipping Rates

Shipping rates and free-shipping eligibility vary by destination and order value. The available shipping options, final shipping charge, and any applicable free-shipping offer will be shown at checkout before payment.

Estimated Delivery Time

The estimated shipping time is 3–5 business days after dispatch.

This estimate does not include the 1–3 business day order-processing period. Delivery times are estimates only and are not guaranteed. Delays may occur because of customs clearance, carrier operations, weather, public holidays, incorrect delivery information, or other circumstances outside our control.

Duties, Taxes, and Customs Charges

International orders may be subject to import duties, taxes, customs fees, brokerage charges, or clearance fees imposed by the destination country or region.

These charges are not included in the product price or shipping fee unless expressly shown at checkout. They are the customer’s responsibility and may be collected by the carrier or local customs authority before or upon delivery.

Lunavé does not control these charges and cannot predict or reimburse their amount.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Lunavé is not responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete information supplied at checkout.

Please contact hello@lunavesleep.com as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has begun processing.

Contact

For shipping questions, contact hello@lunavesleep.com.